Terms and conditions

By booking, purchasing, attending, participating in, or using any service provided by Recovery Hub Lower Hutt ("Recovery Hub", "we", "our", or "us"), you acknowledge that you have read, understood, and agree to these Terms and Conditions.

1. 01

   Bookings, cancellations and refunds

   1.1 Non-Refundable Purchases

   All purchases made through Recovery Hub are non-refundable, including but not limited to:

   • Memberships
   • Casual sessions
   • Packages
   • Gift vouchers
   • Prepaid services
   • Promotions and special offers

   At our sole discretion, purchased credits may be applied to a future service where appropriate.

   1.2 Rescheduling Policy

   Individual appointments may be rescheduled with a minimum of 12 hours' notice, subject to availability. Group sessions, workshops, events and classes require a minimum of 24 hours' notice to reschedule. Requests received outside these timeframes may result in loss of the session or credit.

   1.3 Late Arrivals

   Please arrive at least 5-10 minutes before your session. Late arrivals may result in:

   • Reduced treatment time;
   • Inability to complete the full service;
   • Forfeiture of the booking where operationally necessary.

   Full fees will still apply.

   1.4 No Shows

   Clients who fail to attend a booked appointment without providing the required notice may forfeit the session, credit, package entitlement, membership booking or prepaid amount.

2. 02

   Client responsibilities

   2.1 Appropriate Clothing

   Clients must wear clean and appropriate clothing at all times. For sauna and ice bath use, clients must wear:

   • Suitable swimwear; or
   • Clean activewear appropriate for the service.

   Compression therapy clients should bring suitable shorts, tights or clothing as required. Recovery Hub reserves the right to refuse participation where attire is deemed unsafe, unhygienic or inappropriate.

   2.2 What to Bring

   Clients are responsible for bringing any required items including:

   • Swimwear
   • Towel
   • Appropriate footwear
   • Compression clothing where applicable
   • Water bottle

   2.3 Session Times

   Bookings are scheduled back-to-back. Clients must complete their session within their allocated booking time. If multiple services are booked consecutively, clients are responsible for transitioning efficiently between services to avoid delays affecting other clients. Recovery Hub reserves the right to end sessions at the scheduled time regardless of late arrival.

3. 03

   Conduct and facility etiquette

   Recovery Hub is intended to be a safe, respectful and restorative environment. All clients agree to:

   • Treat staff, contractors and other clients with respect.
   • Follow all instructions provided by staff.
   • Use equipment responsibly.
   • Maintain appropriate personal hygiene.
   • Keep noise to a minimum.

   3.1 Disruptive Behaviour

   The following behaviour will not be tolerated:

   • Aggressive conduct
   • Harassment
   • Verbal abuse
   • Intimidation
   • Threatening conduct
   • Intoxication
   • Disruptive behaviour

   Recovery Hub reserves the right to immediately terminate a session and require a client to leave the premises without refund.

   3.2 Mobile Phones

   Mobile phones must remain on silent mode and be used respectfully.

   3.3 Photography

   Photos and videos are encouraged for personal use. However, clients must not photograph, record or publish images of other clients, staff or visitors without their consent.

4. 04

   Health and medical disclosure

   Clients acknowledge that recovery and wellness services may involve physical, thermal, cardiovascular and environmental risks. Before participating, clients must disclose any medical condition, injury, illness, pregnancy, medication use or other circumstance that may affect their ability to safely participate. Clients agree not to participate if:

   • They have been advised by a medical professional not to do so;
   • They are under the influence of alcohol or drugs;
   • They are suffering from a contagious illness;
   • They feel unwell or unsafe.

   Recovery Hub may refuse participation where health concerns are identified.

5. 05

   Informed consent

   Clients acknowledge that Recovery Hub provides access to various wellness and recovery services including but not limited to:

   • Compression Therapy
   • Lymphatic Rollers
   • Infrared Saunas
   • Traditional Saunas
   • Ice Baths
   • Plunge Pools
   • Related wellness services

   Participation is voluntary. Clients understand that potential risks may include:

   • Dizziness
   • Dehydration
   • Fainting
   • Cold shock response
   • Burns
   • Shortness of breath
   • Elevated heart rate
   • Claustrophobia
   • Allergic reactions
   • Physical injury
   • Aggravation of existing medical conditions
   • Serious injury or, in rare circumstances, death

   Clients acknowledge that no guarantee or warranty is made regarding specific health outcomes. Individual results may vary significantly.

6. 06

   Assumption of risk

   To the fullest extent permitted by New Zealand law, clients acknowledge that participation in recovery, fitness and wellness activities involves inherent risks. Clients voluntarily accept and assume these risks and take responsibility for their participation. Clients are responsible for monitoring their own physical condition and must cease participation immediately if any adverse symptoms occur.

7. 07

   Liability

   Nothing in these Terms excludes any rights which cannot legally be excluded under New Zealand law. Subject to applicable law:

   • Recovery Hub is not liable for injury, loss or damage arising from a client's failure to follow instructions or disclose relevant health information.
   • Recovery Hub is not responsible for loss, theft or damage to personal belongings brought onto the premises.
   • Clients enter and use the facilities at their own risk.

   To the extent permitted by law, Recovery Hub's liability is limited to the amount paid for the relevant service.

8. 08

   Right to refuse entry

   Recovery Hub reserves the right to refuse entry, remove participants, suspend memberships or terminate services where a client:

   • Breaches these Terms;
   • Acts aggressively or inappropriately;
   • Appears intoxicated;
   • Creates health and safety risks;
   • Makes other clients uncomfortable;
   • Fails to follow staff instructions.

   No refund will be provided in such circumstances.

9. 09

   Accessibility

   Clients requiring assistance, including wheelchair users, must notify Recovery Hub in advance. Where assistance is required for participation in services such as flotation therapy, clients may be required to bring a support person and comply with additional safety requirements.

10. 10

    Memberships and packages

    Memberships and packages:

    • Are non-refundable;
    • Are non-transferable unless otherwise approved by Recovery Hub;
    • Must be used in accordance with the conditions applicable to the membership or package purchased.

    Recovery Hub reserves the right to modify membership benefits, operating hours and service offerings with reasonable notice.

11. 11

    Privacy

    Recovery Hub respects your privacy and handles personal information in accordance with the Privacy Act 2020. Personal information collected may be used for:

    • Bookings
    • Safety screening
    • Communication
    • Service delivery
    • Membership administration
    • Legal compliance

    Recovery Hub does not sell personal information to third parties.

12. 12

    Changes to these terms

    Recovery Hub may update these Terms and Conditions from time to time. The current version will be available on our website and booking platform and takes effect from the date published.